PingKit for Remote Work

When your job depends on your home internet, "it works most of the time" isn't good enough. PingKit measures the things that break video calls and gives you proof when your ISP is the problem.

What Actually Breaks Video Calls

Frozen video and robotic audio are rarely a bandwidth problem — a call uses only a few Mbps. The culprits are jitter (variable delay) and packet loss. A call needs packets arriving steadily; when they bunch up or drop, the call degrades even on a "fast" connection.

The Tools You'll Use

Before Your Next Important Call

1. Run a ping test to 1.1.1.1 for 60 seconds. Jitter under 30ms and zero loss means you're good.
2. If jitter is high, move to 5GHz or Ethernet and re-test.
3. Run a speed test to confirm you have the few Mbps up/down a call needs — upload matters as much as download.

Prove It to Your ISP

"My internet keeps dropping" gets you nowhere with support. A log does. Connection Monitor runs in the background and timestamps every outage and route change. With PingKit Guardian, the Mac Agent watches 24/7 and keeps a history you can screenshot — concrete evidence of when and how often your connection failed.